Maybank2e Privacy Policy — Your Data Protection
This Privacy Policy explains how the maybank2e platform collects, uses, stores and protects the personal information of users in Malaysia. We are committed to ensuring your data is handled with care, kept secure, and managed in line with best practices in data protection.
1. Information We Collect
When you register and use the maybank2e platform, we collect several categories of information to ensure our services run smoothly, securely, and in line with your needs as a user in Malaysia.
Account InformationThis includes your full name, email address, phone number, date of birth, and password (stored in hashed form). This information is required to verify your identity during login and for account verification purposes.
Device & Browser InformationWe collect technical information such as device type, operating system, browser type, IP address and language settings. This helps us optimise the platform display for your device, particularly for users accessing via Android or iOS smartphones.
Payment InformationTo process deposits and withdrawals in Malaysian Ringgit (MYR), we collect the account holder's name, bank account number and transaction details. Credit or debit card information is not stored directly in our systems — payments are processed through third-party payment providers that comply with industry security standards.
Platform Usage DataThis includes betting history, access times, pages visited, session duration and actions performed within the platform. This data is used to enhance the user experience and detect any suspicious activity.
2. How We Use Your Information
Personal information is used to verify user identity during login, process withdrawal requests, send account-related notifications, and respond to customer support enquiries submitted by users.
Payment details are used solely to process deposits and withdrawals in MYR via supported methods such as FPX and Touch 'n Go eWallet. This information is shared only with the relevant payment providers involved.
Aggregated usage data helps the maybank2e team identify areas of the platform that need improvement, test new features and ensure a smooth user experience across all devices.
User information is used to detect and prevent fraud, suspicious activity, multiple account use and any violations of the platform's terms of use that could compromise the safety of other users.
3. Cookies & Tracking
The maybank2e platform uses cookies and similar tracking technologies to enhance platform functionality and the overall user experience. Cookies are small data files stored in your device's browser when you visit our platform.
Types of Cookies Used- Session Cookies: Used to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Stores personal preferences such as display language and interface settings to streamline your experience on future visits.
- Analytics Cookies: Collects anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
You can manage or block cookies through your browser settings at any time. However, blocking certain cookies may affect platform functionality, including the ability to log in securely.
4. Data Storage, Security & Third-Party Sharing
Data Retention
All maybank2e user data is stored on encrypted, protected servers. Data is retained for as long as your account remains active and for a reasonable period following account closure to meet legal compliance and platform operational requirements.
Data Security
We use SSL encryption protocols to protect all data transmitted between your device and the platform's servers. Passwords are stored in hashed form using strong algorithms. Access to user data within our internal systems is restricted to authorised personnel only and is subject to strict access controls.
Third-Party Sharing
Maybank2e does not sell, rent, or share users' personal information with third parties for marketing or advertising purposes. User information is only shared in the following circumstances:
- With payment providers (such as FPX, Touch 'n Go) directly involved in processing your transactions.
- When required by law, court order or a competent authority in Malaysia.
- In cases where sharing information is necessary to protect the rights, property or safety of other users or the general public.
5. User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As a registered maybank2e platform user, you have the following rights with respect to your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information in our records via your account settings or by contacting support.
- Right to Erasure: You may request the deletion of your account and personal data, subject to the minimum data retention requirements set by Malaysian law and the platform's operational needs.
Changes to This Privacy Policy
Maybank2e reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, technology, or legal requirements. The updated version will be published on the platform with a new effective date. Continued use of the platform after any changes are published constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data, please contact the maybank2e support team by email at [email protected]. You may also visit the Frequently Asked Questions for more information on account privacy and security.
Your Privacy, Our Priority
We are always committed to ensuring your personal data is handled with care on the maybank2e platform. If you have further questions or would like to get started with us, we're here to help.